AFTER-SALES SUPPORT

Support That Continues After Delivery

From setup guidance to technical troubleshooting, PHOSGO provides multiple support options throughout the ownership experience.

2-Year Limited Bike Warranty

Coverage is subject to the applicable warranty terms.

1-Year Limited Accessory Warranty

Accessory coverage is subject to the applicable warranty terms.

Support Response Target

PHOSGO aims to respond to support requests within 24 hours.

Replacement Parts Support

Approved replacement parts may be provided for confirmed covered issues, subject to diagnosis, inventory and destination.

Support Network

UNBOXING & ASSEMBLY

From the Box to Your First Ride

The Go5 arrives approximately 85% pre-assembled, with the main assembly tools included in the package.
85% PRE-ASSEMBLED
APPROX. 30 MINUTES
TOOLS INCLUDED

A Simpler Setup

After unboxing, install the front wheel, handlebar, pedals and front fender using the included tools. Follow the supplied instructions and complete all required safety checks before riding.

Included tools and accessories

Your assembly journey

01

Front Wheel

Install and correctly secure the front wheel.

02

Handlebar

Align and tighten the handlebar according to the assembly instructions.

03

Pedals & Fender

Install the left and right pedals in the correct direction, followed by the front fender.

04

Safety Check

Check all fasteners, brakes, tire pressure, battery installation and controls before the first ride.

Watch the Go5 Assembly Guide

Follow the complete unboxing and assembly process from package opening to final safety inspection.

Assembly time is an estimate and can vary by experience and conditions. Always follow the included instructions and complete the specified safety checks before riding. If you are unsure about assembly, contact PHOSGO Support or a qualified bicycle technician.

SHIPPING & TAXES

Clear Shipping Estimates by Destination

Shipping fees are collected after the campaign through the post-campaign survey. Review the current estimates for your destination below.
ESTIMATED SHIPPING · USD
Southeast Asia
$109
United States
$119
Australia
$139
Canada
$139
Japan
$159
Europe
$199
Kenya
$199
All Other Countries
Up to $299

Shipping estimates apply to both Go5 Pro and Go5 Ultra unless otherwise stated.

Important information

01Shipping Rates

The shipping rates shown above apply to Go5 Pro and Go5 Ultra unless otherwise stated. Rates may be updated when logistics costs or delivery conditions change.

02Destinations Not Listed

We accept orders to many destinations worldwide. If your country or region is not listed above, please contact PHOSGO Support for a shipping quote and availability confirmation before placing your order.

03Regional Fulfillment

Orders to the United States, Canada, Australia, Japan, most European countries, Southeast Asia and Kenya will be fulfilled from regional warehouses for faster delivery and to avoid additional customs duties.

04Duties, VAT & Taxes

Orders to all other countries and regions will ship directly from our warehouse in China. Depending on local regulations, backers in these destinations may be responsible for import duties, VAT, customs-clearance fees or other applicable charges.

Shipping Costs Are Confirmed at Checkout

Enter your delivery address at checkout to view the available shipping options and applicable shipping charge for your destination. For destinations not listed above, please contact PHOSGO Support for a shipping quote before placing your order.

FAQs

Will PHOSGO offer a step-through version?

Yes. PHOSGO now offers both step-over and step-through frame options.​
The step-through version has the same specifications, performance, solar charging system and price as the corresponding step-over model. The main difference is the frame design, which provides a lower entry point for easier mounting and dismounting.​
Customers can select their preferred frame style when placing their order.

What do you mean by "One-Month Commute. No Charging Worries."

It's simple: the battery already gives you a solid base range, and each day the bike sits in the sun, solar adds back around 17 miles. Since most daily commutes stay within about 20 miles, the net drain on the battery stays small — so a single full charge can last roughly 16 to 35 days before you need to plug in, depending on how you ride and the weather.

Since the wheels are solid, is the bike stable in strong winds?

We conducted real-world riding tests in strong crosswinds. During our testing, the bike remained stable and controllable, without any noticeable impact on normal steering. You can watch the actual wind test here: https://www.youtube.com/watch?v=EW3mr9nriz4
Of course, strong winds can affect any bicycle, so we always recommend slowing down or avoiding riding in extreme weather conditions.

How much range does solar actually add?

Under good sunlight, up to ~17 miles (27 km) per day — recovered continuously while you ride and while you're parked.

Is solar charging fast enough?

PHOSGO isn't built for fast charging — it's built for less charging. The value isn't peak power in a single moment; it's how much riding range the system adds back over the course of a day.

How big is the bike — will it fit me?

The 29" frame suits riders roughly 5'7"–6'4" (170–193 cm).

Can it climb hills?

Yes. The Bafang mid-drive delivers up to 150 N·m and handles grades of roughly 20–25%, depending on rider weight, load, and road conditions.

When does it ship, and how do I order?

We're launching soon on Indiegogo. Join the email list now for early access and the lowest price

How long does it take to charge with a plug-in?

About 3 hours from empty to a full charge on a standard plug — and solar keeps topping it up for free whenever you're in the sun.

What's the maximum load capacity?

Up to 441 lbs (200 kg), including the rider and any cargo.

What brakes does the Go 5 Series use?

Hydraulic disc brakes with 180mm rotors — strong, consistent stopping power in any weather.

Does it have suspension?

Yes — Adjustable air-suspension fork, 110 mm travel to smooth out bumps and rough roads.

Is Phosgo Go 5 Series Waterproof?

Yes. The whole bike is rated IPX5, so it's built to handle rain and wet roads with confidence.

Does solar only work when parked, or also while I ride?

Both. Parked in the sun, the wheels recharge the battery — around 17 miles of range over a few sunny hours. Riding in the sun, that power flows straight to the motor, so you draw less from the battery per mile (about 6.5 Wh/mi vs 8 Wh/mi) — stretching your range even further.